Mirror There is nothing like an accident to not only restore your faith in human nature, but to also remember just how sensational local business folks really are.
My two-day old car was parked on Bay Avenue in Highlands; I had just purchased it after a December sun glare accident that put me in the hospital for a week and totaled my Hyundai. While I was inside the store, a motorist traveling on the county road came too close to it and ripped off the mirror, leaving the pieces scattered all over the street.
He didn’t stay around after the accident, but two days later, I found a note under the windshield wiper that I had missed. It had the driver’s name, Aidan Quest, phone number and the message “So sorry about your mirror!”
Taking the car to Bill Trivett’s automotive shop on Route 36 in Atlantic Highlands, I learned the new mirror had to be ordered and it would cost upwards of $300. Of course since it had to be ordered, so it’d be a few days before I could drive the car legally.
All of which gave me plenty of reason to want to talk to Aidan Quest on the phone. After several calls when I got no answer, no response to either my text message or phone messages, or apparently dialed the wrong number, I did some research and found an e-mail address for Mr. Quest.
That did the trick. Of course, Mr. Quest said he was sorry, could he please send me the money to pay for it? Not yet, I responded, after we chatted on the phone. I’d rather wait until the mirror comes in, Mr. Trivett installs it and I get a bill. Works for me, Mr. Quest responded.
Another week went by before the mirror, Bill Trivett and my car got together, making it now almost three weeks since the accident. I didn’t know where he lived, but I knew Mr. Quest was not local and did wonder, given all those times I called and had no response, would he still be as kind and thoughtful?
Of course Bill Trivett made the repair right away…..there are many good reasons why Billy and Ann have been in this business for more than 50 years, providing the perfect service, outstanding thoughtfulness and generosity with time and talent of both Billy and Ann.
So I e-mailed Mr. Quest with the bill, which was, as I expected, $386.65.
It took maybe ten minutes for my bank to be the first to respond. Aidan Quest had immediately sent the full payment by Zelle.
I wrote this very honest and thoughtful man to express my thanks, to congratulate him and his wife on their soon to be born first son. And to tell him with parents like he and his wife will certainly be, their son is bound to be a well loved and cared for infant, a happy and well brought up child and teen, and a young man who will always be able to look up to the honesty and kindness of his parents.
As for the Trivetts…of course the job was done with precision, of course it was done as quickly as possible, and of course they went the extra mile to ensure everything was perfect. it’s easy to see why this is such a popular stop for car owners with any mechanical, necessary routine, or even esthetic needs.
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Just when you’re about to lose faith in humanity, you read a story like this and realize all is not lost!!
That truly is a happy ending! I’m happy it worked out for you, Muriel.
However, leaving the scene of an accident is illegal.